Monday, 6 June 2016

CONTACT RYANAIR - NEEDS A MIRACLE






Day 22 - Still no response. I will continue this after Referendum Thursday - If UK Dictator for Life, Boris, and his familiar Gove allow it.

Day 11 - Still no response. Still hiding from their customers. But try this telephone number for Howard Millar, Deputy Chief Executive & Chief Financial Officer 00 353 1 945 1212. They have to do business with the outside world so some of their phones must be answered. 
Irritatingly, I read that "billionaire" CEO Michael O'Leary is a strong REMAIN advocate in the Brexit debate, as am I, so I can't berate him for that. But are his or Ryanair's billions offshore?  

LIVE CHAT sent me another webpage to claim a refund. That also cut off in the middle of filling it in. I did speak to someone on a help line in North Korea or somewhere like that. She said Google Chrome cannot handle Ryanair pages and I should install Firefox. Call me cynical but I don't believe she is right - re-configuring my computer to match Ryanair's technology is a route to madness.
 Phones and website forms all cut off after 10 minutes or so. The staff and executives at Ryanair seem to be hiding from their customers. Companies quickly collapse after they avoid their customers. ( DOING A RATNER.  Gerald Ratner wiped £500M off his jewelry chain (H Samuel etc) overnight, by insulting the taste of his customers. )
Operations Director, Michael Hickey's email is hickeym@ryanair.com . I will find the others. They have got my-Irish up. I may have to visit Dublin. Watch this space. 
******

8 June 2016 - DAY 10. 
3 Hrs wasted trying to contact:
https://refundclaims.ryanair.com/
RYANAIR WEBSITE for refunds cuts off at SUBMIT, says "cannot process".
These contact numbers all link to the same ansaphone "Too busy to take calls"
0871 246 0000
0843 504 7252
00-353 1812 1212
0870 100 0013  

6th June 2016.

Despite having Boarding Cards, we had to queue with baggage at Ryanair's so-called Check-in-Desks, for 1.5 hours at 5.30 in the morning, for a 7.30 am flight, costing £617.54, with hundreds of other rudely herded, angry and ignored Ryanair paying customers, in the chaos of Stansted Airport UK, RYANAIR's main UK hub.

We had taken the precaution of staying the previous night at an airport hotel - so as not to miss our flight. Our friends just made it through, 2 minutes ahead of us; then Ryanair slammed down the gates and split up our party.

 Ryanair demanded we pay again for the same flight the next morning, and threatened to again make us queue for 2 or 3 hours at their Check-In desks with no guarantee of catching that flight either. We eventually went back home and missed our pre-paid vacation. Our journey is insured via Ryanair by INTANA travel insurance - so I have just claimed £6,111 in costs and compensation. I'll let you know if they pay-out, or if the insurance company simply adds insult to injury.

TO: MICHAEL HICKEY - Chief Operations Officer - RYANAIR

6th June 2016. Still no response from the contemptuous executive morons at Ryanair, who despise their customers. If these elusive Directors can't run a Check-In desk, or answer complaints, can we trust them to  run an airline.

 All Executives
  • Michael O'Leary Chief Executive Officer & Executive Director.
  • Michael Hickey Chief Operating Officer.
  • Neil Sorahan Chief Financial Officer.
  • John Hurley Chief Technology Officer.
  • David O'Brien Chief Commercial Officer.
  • Greg O'Gorman Director-Ancillary Revenue.
  • Derek Thaddeus Quinn Director-Engineering Division.
Ryanair Ltd. is an Irish low-cost airline headquartered in Swords, Dublin, Ireland, with its primary operational bases at Dublin and London Stansted Airports. Wikipedia
Bag informationIn economy, prices vary by itinerary. More Ryanair bag information

DO THEY PAY TAX? As the OECD, UN and national tax-collectors worldwide investigate the Panama Papers and earlier data published about tax-haven schemers and dodgers,the UK tax collectors, HMRC, are following France's example, where France is claiming one billion Euro in taxes from Google on the grounds that Google have a commercial taxable presence in France, so likewise HMRC are challenging major offshore companies and raising "protective assessments" on the same grounds as France-v-Google, namely that a substantial UK base means, in law, that the company must pay tax on its UK profits.
Ryanair, claiming to be tax-based in Dublin, pays no UK tax on its £730 million annual profit, earned from 12.6 million customer flights per month, 116 M a year. It reserves Euro 516.4 M for tax in its 2015 Balance Sheet, but if Stansted, with 1.89 M passengers per month, is classified as a UK taxable presence now and in earlier years - will the tax bill rise? 
Ryanair is already in dispute with the UK tax authorities about a sham "self-employed" scheme for its UK based pilots:
LETTERBOX COMPANY AVOIDS UK TAXES 
"HMRC is conducting its own investigation, and has "issued 'protective assessments' for £47m relating to British income tax and national insurance contributions between 2010 and 2013," according to The Times. HMRC told Brookfield that it failed to believe that pilots "had any genuine right of substitution", meaning it was not possible for Brookfield to appoint a substitute pilot with an airline and pay for that pilot. The non-ministerial department that is responsible for the collection of taxes said that Brookfield should have paid PAYE tax and National Insurance on the pilots' payments"

WHY I AM PISSED-OFF - MY COMPLAINT AS AN ABUSED RYANAIR CUSTOMER:

6th June 2016.

We queued at their so-called Check-in-Desks, for 1.5 hours at 5.30 in the morning, for a 7.30 am flight, costing £617.54, - with hundreds of other rudely herded then ignored Ryanair paying customers, in the chaos of Ryanair's area at Stansted Airport UK, RYANAIR's main UK hub. We had taken the precaution of staying the previous night at an airport hotel - so as not to miss our flight. Our friends, 2 minutes ahead of us - just made the plane after sprinting hundreds of yards along corridors. We were stopped - as they closed the gate at 07.00. The plane actually took-off at 10.15 am - nearly 3 hours late and 3 hours 15 minutes after we were barred.

************

TO: MICHAEL HICKEY - Chief Operations Officer - RYANAIR

6th June 2016. Still no response from the contemptuous executive morons at Ryanair, who despise, bully and abuse their customers. If these elusive Directors can't run a Check-In desk, or answer complaints, can we trust them to  run an airline. 

2 Jun 2016,

Dear Mr Hickey,

Is Ryan Air going to acknowledge my complaint? We should now, today, be enjoying our holiday; not back home chasing reluctant executives who are avoiding their customers.

I am an old fashioned professional man in my 70s. Can you imagine what aggravation it takes to drive me to peppering my emails with bad language?

Is this complaint one for the Twittersphere?

Cordially

Noel Hodson

******

To Mr Michael Hickey
Chief Operations Officer
Ryan Air
30 May 2016.

Dear Mr Hickey,

GET YOUR BLOODY ACT TOGETHER! WHO THE HELL IS IN CHARGE? WHERE ARE THE F|******G RYAN AIR AIRPORT MANAGERS?

In our 70’s, we travelled to Stansted last night and stayed at the Radisson Blu Hotel, to catch your 7.30 am flight to Perugia this morning. We queued at your check-in desk for 1.5 hours, to be told that our bags were not paid for and to go to your Yellow machines; which after much confusion, during which the single Ryan Air employee allegedly helping us disappeared, the machine told us the flight was closed at 7.00 am. Your staff told us that we had irrevocably missed the flight. Our two friends we were travelling with had gone ahead. So I sprinted to the security area to find them – but failed and had to come back out. Which I was allowed to do. Had I been a terrorist, I could have left a bomb in the mass of people in the security zone. Ryan Air ought to have 2 or 3 times the number of check-in desks to cope with such passenger numbers – or aren’t you aware of how many have to be processed to get on  your flights?

Last year we arrived 3.5 hours before take off and still had to run along corridors for hundreds of yards to get the plane. Do you enjoy pushing your paying customers to the brink of collapse?

In the event, our friends, Michael & Carol, are still stuck on the tarmac, at 10 am for a 7.30 am take-off. If you had a manager who can read and write at check-in, we could have been politely dealt with and easily caught the plane.

As it was  a v. short holiday, there isn’t time to re-route. And in any case we are exhausted by the needless hassle. Your operation  is a bloody shambles. There should be a giant sign over the check-in desks “If you haven’t paid baggage fees – you cannot check in here – Go to the baffling, stupid unmanned yellow machines” . There should be 5 or six people checking the queues for such mistakes. The check-in staff should be authorised to take money on the spot. Can we please have our money back! And will you pay for The Radisson! And for our car hire in Perugia and our prepaid hotel expenses in Gubbio.

Please send me Michael O’Leary’s private address, so we can call and vent our feelings.

Our next trip to our favourite Gubbio hotel will be via Florence – so Stansted and Perugia airports and Ryan Air will lose the business. Get your bloody act together ! Its not difficult to count the passengers and divide by the open desks. Its called long-division.

Noel & Pauline Hodson, Oxford



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